| ND 04 |
CUSTOMER CARE EXECUTIVE |
NOIDA |
16 May 2012 |
Desired Profile: The candidate should be a graduate with good communication skills, Basic Computer Knowledge & Presentable.
Should have experience in Stock Broking. Knowledge of RMS, DP Operations, A/c Opening and Client query handling.
Experience: 1-3 years
Qualification: (B.com)Graduate, MBA
Compensation: As per experience
Location: Noida (Sec-63) |
KEY RESPONSIBILITIES:
1. Handling calls regarding various queries and maintaining relationship with them. Getting these queries solved through coordination with the respective department, Branch or sub-broker.
2. Providing account information. Product/Process Query handling
3. Coordination with all Departments.
4. To explain the clients about various investment products and solving their queries.
5. Responsible for educating on services offered.
6. Ensure maximum resolution on phone.
7. Complaint logging, tracking and closing. Solve customer disputes and queries.
8. Cross-selling the new products and policies.
9. Process improvement. Identify steps in work processes. Identify improvement opportunities and propose timely suggestions.
10. To escalate the complaints to the concerned Manger and coordinate for early settlement of the same. |
| ND 05 |
BDE/TL- MARKETING |
MUMBAI (FORT & VASHI) |
16 May 2012 |
Qualification : Graduate , MBA or post Graduate
Salary : as per experience & potential of tyhe candidate.
Experience : 1- 3 Year (prior exp. In same field)
Skills: good communication skills, presentation (Presentable) & negotiable quality. |
Candidate will be required to generate business by:
1. Direct selling of our products including trading a/cs, mutual funds, IPOs, DP a/cs
2. Business development- by opening new branches and creating new franchisees.
3. Making corporate sales.
4. Handling team. |
| ND 01 |
Account Manager- Sub Broker Servicing |
NOIDA |
10 May 2012 |
Graduate. Exp. in same industry would be an advantage. |
Query Handling of Sub brokers
Training of Sub brokers
Cross Selling
Providing Products
Compliance
Revenue Generation
Brand Building
Process Development
Follow-ups
Services
Experience- 1-2 yrs
Freshers are also welcomed
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| ND 02 |
Executive- Branding |
NEW DELHI |
10 May 2012 |
Min. Graduate required.
Must be well equipped with knowledge of Coral Draw & MS Office.
Min 1 year of relevant working experience in same industry
Creative and able to work independently
Good communication skills
Self-motivated
Able to Start work within short notice.
Recognize problems, reacting quickly and effectively to resolve them
Analytical expertise in understanding complex issues and their consequences
Ability to think “outside the box” |
Responsible for brand building, liaising with agencies, production of in – house promotional materials and publications, preparing press releases, organizing promotional activities.
Understanding market and customer.
Keep up to date with market trends and new developments utilizing information for business improvement
Accountability for Brand’s performance & working closely with sales team
Formulating and implementing trade/marketing strategies
Execution of promotional activities |
| ND 03 |
FRONT DESK EXECUTIVE |
NEW DELHI |
10 May 2012 |
Knowledge / Skills / Attitude
-Graduate / Undergraduate
-Good communication skills
- Pleasant personality and service oriented bent of mind
-Detail orientation
-Timeline oriented
-Task oriented ( should complete all the task assigned to her ) |
Common Duties and Responsibilities:
To make sure that all callers/visitors are dealt with promptly, courteously, and accurately.
Receive and correctly route incoming and outgoing telephone calls at a switchboard or multi-line phone.
Take and distribute accurate messages.
Greet visitors and determine the nature of their visit; issue visitor passes and maintain visitor logs; alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee.
Respond to routine inquiries from internal or external sources, for example on the organisation's location, hours of operation, phone numbers, or email address.
Perform miscellaneous administrative activities such as booking meeting rooms, typing, organising and distributing mail, receiving and sending courier packages.
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